GWHS Answering Services has a reputation for quality, accuracy and dependability.
Our practice has used Global Wireless Healthcare Services as our answering service for close to ten years. Previously, we used another service to assist for after-hours calls and had nothing but problems with operators, untimely messages, inaccuracy of messages and our monthly bills. We have found the operators with Global Wireless Healthcare Services to be courteous and conscientious, and timely and accurate with their messages from our patients to our doctors. Over the past 10 years, we have never had a complaint from a patient about a rude operator. Their staff is well trained and have ALWAYS correctly relayed patient calls and concerns to our doctors without any delay. Global maintains accurate call logs in the event we would have to refer back to a message. They go above and beyond, even reminding our staff to sign in on mornings we forget. If there is ever any question, the owners readily make themselves available to help us in any way they can.
I would highly recommend Global Wireless Healthcare Services to any practice looking for an answering service.
Dr. G. Lee Lerch, D.O.
Advocare Lerch & Amato Pediatrics
Global Wireless Healthcare Services has been our answering service since the formation of our practice; also handling the calls for our interventional cardiology group and our sister office. All calls are answered live, ensuring that our emergency calls are handled immediately, with no concern of long hold times. Additionally, the staff is knowledgeable about our practice and the types of emergency calls we receive. Given the nature of our cardiology practices, this provides our staff with a great deal of confidence and peace at mind.
Virtua Cardiology Group
When I first started my practice, one of my biggest concerns was assembling a team that would reflect the same values and beliefs I had to approaching my patients and colleagues. I wanted to be easily accessible to streamline patient care. Global Wireless Healthcare Services was exactly the type of service that helped me build the practice I envisioned. Their efficiency and accuracy of conveying messages is second to none. I’ve gotten countless compliments from my patients, hospital staff, and colleagues regarding how friendly, genuine, and speedy my answering service is. They’ve truly helped customize my practice and helped it grow to where it is today.
Manish Trivedi, M.D.
Coastal Infectious Disease Consultants
Rounding at multiple hospitals and tending to a revolving patient base, our large hospitalist group relies heavily on the services Global Wireless Healthcare Services provides to our practice. With multiple providers often rounding at any given hospital, and an on-call schedule that changes several times daily, our practice’s ability to efficiently respond to the needs of the patients and hospital staff is dependent on the answering service’s ability to accurately and reliably deliver our messages to our providers on a 24-hour-a-day basis. The staff is pleasant and efficient. In these ways, and many others, Global Wireless satisfies and surpasses our practice’s needs.
Dr. Ram. Channamsetty
Advocare Inpatient Medicine
Handling our calls 24/7, Global Wireless Healthcare Services, in many ways, acts as our office. Our practice is comprised of doctors, physician assistants and nurse practitioners who care for and tend to patients in a wide number of nursing facilities requiring a complex on-call schedule and a high volume of calls be handled daily. With many providers taking calls at any given time, it is important that the correct providers are contacted for the appropriate calls. Other answering services have failed where GWHS consistently succeeds.
Joseph Conti, D.O.
Advocare Gericare Associates
Global Wireless has been serving our practice's answering service needs for many years. We are a large practice with 10 providers and we have always been extremely satisfied with the expert service, their attention to detail and, and the handling of all calls in a timely manner. Being the office manager of the practice, I have developed a wonderful family-like relationship with them. Every one of their staff is amazingly polite, friendly, and very compassionate to our clients’ needs, and our practice's needs, as well. Our practice has internet phones, and when the internet goes down, which is often, our phones are down as well. Global Wireless is well in tune with this, and they notify us the minute that they are not getting our calls. There is never a time that I can't get someone, no matter the time of day or night, if our internet goes down. They are always on top of everything. I wouldn't change them for the world.
Regina M. Kershner
Robert J. Maro, M.D. PA
Cherry Hill, NJ
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