The medical answering service that understands your medical practice. The GWHS Team is committed to the needs of the medical practice. Our experience and dedication lend to our perspective and solutions. Our highly trained team answers every call in a helpful, efficient and professional manner, recording and delivering each message quickly and accurately.

Founders, Howard & Valerie Petretta

GWHS is a HIPAA compliant medical answering service providing call center and customer service functions for the medical practice. GWHS understands the demands of the medical practice. Continual dedication to a client’s individual needs is the driving force behind the GWHS Team.

Built on a foundation of experience in hospital telecommunications administration and hospital nursing, GWHS has a ground in medicine and hospital communications. Family owned and operated, with over 25 years of experience in the medical answering service industry, GWHS is focused on delivering the highest quality services by utilizing an ongoing and always evolving training process which stresses and emphasizes the importance of message accuracy, medical terminology and definitions, customer service practices, and the individualities of each medical practice account.

GWHS Logo has solutions that address the root causes of common call center problems.

The Problem: General complaints from patients (unhelpful or rude operators, etc.)

smiling operator

Our Solution:

Rigorous qualifications must be met in order to join the GWHS Team. After which, an ongoing and performance driven training process ensures every client’s calls are being answered by a friendly, helpful and professional member of the GWHS Team. Rather than complaints, a medical practice can expect to receive compliments about the services provided by GWHS staff.

Tender care Pediatrics has been in business since 2000. We are a busy practice and have a high volume of after-hours calls. Over the years we had multiple answering services that did not meet our needs and had several patient complaints about... Read More

Padma Mandalapu MD, MS, FAAP
Tendercare Pediatrics
Northfield, NJ
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The Problem: Long hold times

Smiling woman on phone

Our Solution:

All incoming calls are answered live by GWHS staff—allowing the caller immediate human contact. GWHS management continuously monitors for changes in call volumes in order to ensure staff is available to keep hold times to a minimum. Hold times are kept to an average of 15 seconds.

Global Wireless Healthcare Services has been our answering service since the formation of our practice; also handling the calls for our interventional cardiology group and our sister office. All calls are answered live, ensuring that our em... Read More

Kathy Pressley
Office Manager
Virtua Cardiology Group
Voorhees, NJ
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The Problem: Offices and doctors not receiving messages

drawing a flow chart

Our Solution:

Any issue which affects a medical practice’s ability to communicate efficiently is seen by GWHS as being of dire consequence. The potential for human error is accounted for through detail-oriented account-specific training processes ensuring each message is delivered as requested by a practice or provider. To account for the possibility of non-human errors, the GWHS technology infrastructure is continuously monitored and tested. The integrity of this system is crucial to GWHS daily operations.

All matters pertaining to the delivery of a medical practice’s messages are treated with the highest level of sensitivity by all GWHS staff.

We have been with Global Wireless Healthcare Services since they opened, and never left. We have been with other medical answering services and nothing compares to Global Wireless Healthcare Services. They are always courteous and professio... Read More

Dr. Pete Curreri
Merchantville, NJ
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The Problem: Wrong on-call providers are contacted regularly

Dartboard bullseye

Our Solution:

The GWHS Scheduling Department is in charge of maintaining all on-call schedules. A practice’s on-call schedule, whether simple or complex, is broken down for each member of the GWHS Team to process and understand in a way that ensures messages are delivered to the correct providers.

Handling our calls 24/7, Global Wireless Healthcare Services, in many ways, acts as our office. Our practice is comprised of doctors, physician assistants and nurse practitioners who care for and tend to patients in a wide number of nursing... Read More

Joseph Conti, D.O.
Advocare Gericare Associates
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The Problem: Not receiving a response after calling the service about an issue/problem

Stopwatch on keyboard

Our Solution:

Clients can know confidently that any and all questions and concerns will be met with due and proper attention. Attention and care to a client’s needs and concerns is a core value at GWHS. Knowledgeable supervisors are staffed on all shifts. Hands-on owners and managers are always available.

These are foundational elements of GWHS client-relations.

Almost 2 years ago we switched from using pagers for our after-hours on-call providers to using Global Wireless Healthcare Services. The transition from using pagers to a live on-call service was quite “painless,” thanks to the attentive assistance... Read More

Candy M. Campbell
Office Manager
Advocare  Heights Primary Care
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Our Process:

Incoming, Off-Hours Phone Call Received

All off-hours calls are fielded live by the GWHS Team; quickly determining a call’s level of urgency and how the caller is able to be helped.

Message Recorded, If Needed

In accordance with all protocols and preferences, the GWHS Team accurately records a message for the medical office or on-call provider.

Appropriate On-Call Provider Identified

If the call requires the attention of an on-call provider, the GWHS Team identifies the appropriate on-call provider by following the on-call schedule provided to us; following schedules with precision, regardless of size and complexity.

Message Delivered

The GWHS Team ensures the appropriate on-call provider learns of the call and receives the message through tailored communication protocols for each practice and provider.

Emergency Promptly Addressed

In the event that an on-call provider is unable to be reached, the GWHS Team is trained to take all steps necessary to ensure the emergency at hand, or issue in need of attention, is addressed with due promptness.

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Getting in touch with GWHS means getting in touch with a medical answering service with perspective and solutions, experience and dedication. GWHS offers a pleasant and professional voice for your medical practice. Contact us today.

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